JANUARY 2024

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SDM  //  January 2024  //  Volume 54, No. 1

CONTENTS

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FEATURES

Shoring Up Foundations: A Look at Trends in Financial Services

With possible shifts in the industry over the past year or so, slowing sales and acquisitions aren’t necessarily cause for alarm, but they should be cause for wise planning and awareness.

Multifamily Access Control: The Many Opportunities for Growth

Industry experts weigh in on the ever-changing expectations of both residents and property management, the repurposing of unused office space and the opportunities for growth in the multifamily vertical.

Eyeing the Evolving Landscape of AI Surveillance

Explore trending benefits, systems integration insights, a challenges assessment, the impact of generative AI on shaping the next generation video security, and more.

Cover story

COVER STORY

Exclusive

2024 Industry Forecast

With the pandemic and supply chain issues both mostly in the rear-view mirror, security dealers and integrators are returning to “normal” and focusing the more typical challenges such as the economy, increasing sales, competing effectively and generating more RMR.

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DEPARTMENTS

// Insider News & Business

Carrier is selling its Global Access Solutions business to Honeywell for $4.95 billion; Everon makes its first acquisition; and more industry news.  

// Technology @ Work

Learn how Chimera Integrations implemented OpenPath and Alta Aware for BCI’s manufacturing facilities. 

// Technology Solutions & Skills

The Connectivity Standards Alliance has announced Aliro, an effort to standardized mobile access credentials; PDK launches update; and more.

// Products & Services

The “Editor’s Choice” and more new products and solutions as described by manufacturers.

// Security Comings & Goings

This new column will highlight the latest personnel announcements in the security industry.

// Classifieds

// Ad Index

NEW

NEW

Inside

COLUMNS & DEPARTMENTS

Editor’s Angle

How the AVS-01 Standard Revolutionizes the Monitoring Industry

Mark McCall, Chair of the TMA AVS-01 Committee, explains the collaborative effort between the alarm industry and public safety professionals and how the new standard aims to refine alarm notifications and the quality of alarm information.

How to Achieve Independence From Telecommunications Carriers

Lou Fiore discusses how utilizing a mesh network for wireless alarm transmission provides alarm dealers complete control with virtually no reliance on third-party public infrastructure.

Why You Can Soon Expect to See the Possibility of ‘Invisible’

Peter Giacalone invokes “invisible” when illustrating future smart home features and benefits that will ride on hardware already deployed in residences.

AVS-01 Rollout: Insights From Alarm & Monitoring Industry Stakeholders

David Holl speaks to executives from monitoring centers and emergency communication centers about their involvement in the initial pilot programs for the AVS-01 standard.

SIAC Solutions Timelier Than Ever During Police Staffing Crisis

David Margulies examines how SIAC’s mission is to be the go-to resource for public safety leadership when it comes to the issue of electronic security.

Alarm & Monitoring News

Product Showcases

MG 3976 D

FEATURES

Monitoring Center Execs Share Strategies for Building Dynamic Teams

Top central station executives illuminate the art of recruiting, onboarding and retaining exceptional talent. Plus, they share their views on remote work policies.

1-on-1 With a Winner: Fiore Ayala, 2023 Monitoring Center Manager of the Year

SDM spoke with the 2023 TMA Monitoring Center Manager of the Year. Fiore Ayala is the director of operations at Rapid Response Monitoring Services.

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Coming Next Month

State of the Market: Video Surveillance, DIY/Do-it-With-Me, Cybersecurity & Access Control, Fire & Life Safety Code Update

This Month on SDMmag.com

Everon Talks Rebrand & Separation From ADT

SDM spoke with Beth Tarnoff, chief marketing officer, Everon, about the company’s recent rebrand — from ADT Commercial — and its split from ADT.

LISTEN HERE

SDM Podcast Beth Tarnoff

SDM (ISSN: Digital 1934-0605) is published 12 times annually, monthly, by BNP Media II, L.L.C., 550 W Merrill St., Suite 200, Birmingham, MI 48009-1443. Telephone: (248) 362-3700, Fax: (248) 362-0317. Copyright 2024, by BNP Media II, L.L.C. All rights reserved. The contents of this publication may not be reproduced in whole or in part without the consent of the publisher. The publisher is not responsible for product claims and representations. Change of Email Address: Send an email to: sdm@omeda.com. For subscription information or service, please contact Customer Service at: Phone: (800) 952-6643 Fax: (847) 763-9538.