SDM // January 2024 // Volume 54, No. 1
CONTENTS
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FEATURES
Shoring Up Foundations: A Look at Trends in Financial Services
With possible shifts in the industry over the past year or so, slowing sales and acquisitions aren’t necessarily cause for alarm, but they should be cause for wise planning and awareness.
Multifamily Access Control: The Many Opportunities for Growth
Industry experts weigh in on the ever-changing expectations of both residents and property management, the repurposing of unused office space and the opportunities for growth in the multifamily vertical.
Eyeing the Evolving Landscape of AI Surveillance
Explore trending benefits, systems integration insights, a challenges assessment, the impact of generative AI on shaping the next generation video security, and more.

COVER STORY
Exclusive
2024 Industry Forecast
With the pandemic and supply chain issues both mostly in the rear-view mirror, security dealers and integrators are returning to “normal” and focusing the more typical challenges such as the economy, increasing sales, competing effectively and generating more RMR.
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FEATURES
COLUMNS
// Editor's Angle
// Security & The Law
// Marketing Madmen
// SIA Waypoints
// Integration Spotlight
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DEPARTMENTS
// Insider News & Business
Carrier is selling its Global Access Solutions business to Honeywell for $4.95 billion; Everon makes its first acquisition; and more industry news.
// Technology @ Work
Learn how Chimera Integrations implemented OpenPath and Alta Aware for BCI’s manufacturing facilities.
// Technology Solutions & Skills
The Connectivity Standards Alliance has announced Aliro, an effort to standardized mobile access credentials; PDK launches update; and more.
// Products & Services
The “Editor’s Choice” and more new products and solutions as described by manufacturers.
// Security Comings & Goings
This new column will highlight the latest personnel announcements in the security industry.
// Classifieds
// Ad Index
NEW
NEW
Inside
COLUMNS & DEPARTMENTS
Editor’s Angle
How the AVS-01 Standard Revolutionizes the Monitoring Industry
Mark McCall, Chair of the TMA AVS-01 Committee, explains the collaborative effort between the alarm industry and public safety professionals and how the new standard aims to refine alarm notifications and the quality of alarm information.
How to Achieve Independence From Telecommunications Carriers
Lou Fiore discusses how utilizing a mesh network for wireless alarm transmission provides alarm dealers complete control with virtually no reliance on third-party public infrastructure.
Why You Can Soon Expect to See the Possibility of ‘Invisible’
Peter Giacalone invokes “invisible” when illustrating future smart home features and benefits that will ride on hardware already deployed in residences.
AVS-01 Rollout: Insights From Alarm & Monitoring Industry Stakeholders
David Holl speaks to executives from monitoring centers and emergency communication centers about their involvement in the initial pilot programs for the AVS-01 standard.
SIAC Solutions Timelier Than Ever During Police Staffing Crisis
David Margulies examines how SIAC’s mission is to be the go-to resource for public safety leadership when it comes to the issue of electronic security.
Product Showcases

FEATURES
Monitoring Center Execs Share Strategies for Building Dynamic Teams
Top central station executives illuminate the art of recruiting, onboarding and retaining exceptional talent. Plus, they share their views on remote work policies.
1-on-1 With a Winner: Fiore Ayala, 2023 Monitoring Center Manager of the Year
SDM spoke with the 2023 TMA Monitoring Center Manager of the Year. Fiore Ayala is the director of operations at Rapid Response Monitoring Services.
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Coming Next Month
State of the Market: Video Surveillance, DIY/Do-it-With-Me, Cybersecurity & Access Control, Fire & Life Safety Code Update
This Month on SDMmag.com
Everon Talks Rebrand & Separation From ADT
SDM spoke with Beth Tarnoff, chief marketing officer, Everon, about the company’s recent rebrand — from ADT Commercial — and its split from ADT.





