SDM sat down with the 2025 TMA Monitoring Center Manager of the Year, Shari Wilson, who earned this designation through the TMA Excellence Awards, sponsored by SDM. With over 42 years of experience in the industry, Wilson shares how a purpose-driven approach has shaped her career, why she still describes her work as “saving lives for a living,” and how that ethos influences everything from technology adoption to frontline operations.

SDM also spoke with Wilson about her deep commitment to her team, lessons learned from her involvement in navigating major acquisitions and developing a culture of transparency and accountability. Wilson offers a compelling view of the technologies set to reshape monitoring. Her message to industry leaders stands out: embrace innovation, engage teams early and never lose sight of the human connection at the heart of the work.